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View ArticleService is key for effective marketing strategies
You don’t need to be a shoe fanatic to know about the online shoe and apparel retailer Zappos. Stories abound about their “over and above” customer service, so much that their superior consumer...
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Resolve Customer Complaints…Before They Happen
Resolve Customer Complaints…Before They Happen Phone PRO customer service training programs give your employees the friendly, proactive listening and problem solving skills they need to handle any...
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Customized Training Programs Make the Difference
PhonePRO understands the limitations of one-size-fits-all training programs, which is why we specialize in something better… giving you onsite classes that are customized to your particular corporate...
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Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video...
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! For those companies where it would be too difficult to get all staff in one place for an onsite training… or when...
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People…People Who Need People
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! Analysts at the Relevancy Group released a surprising report this past month on shopper habits online. Despite the...
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Negativity-Why “Can’t” Doesn’t Work
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! Much of our training here at PhonePRO is focused on how to change a negative customer service situation into an...
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Connecting with Your Customers: As Simple As Picking Up the Phone.
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! In today’s marketplace, everyone talks about the importance of connecting with customers, no matter how big your...
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Active Listening and Customer Service That Really Works.
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! PhonePRO provides many techniques for handling the most problematic of customer service situations, and we even...
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The Cost of Bad Customer Service
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! When considering investing in a customer service training program for your staff, it’s important to consider...
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